Important changes to the way “repeat prescriptions” are ordered in the Practice
What is changing?
If medicine is ordered on your behalf by your pharmacy or a company, you will now need to order it yourself directly at your GP surgery and your GP will manage the repeat prescription.
What do I need to do?
Surgeries will only accept repeat requests from you or your carer when you next order your repeat prescription. You need to ask your GP practice for a repeat prescription at the practice or through your GP’s website, the app, by letter or by fax.
We ask you to only order medicine when needed. Please make a check of how many days’ medicine you have before ordering a new prescription. Please don’t order until you have 7 to 10 days of medicine left. Please allow 2-3 working days for the prescription to be issued.
When is this happening?
The changes will take place from August 2015.
What is not changing?
If you already order repeat prescriptions from your GP, you will not be affected.
Pharmacies that collect prescriptions from GP surgeries will still do so.
Pharmacies that still deliver medications to your door will still do so.
Why is this happening?
This is safer and more efficient. Please see this leaflet for more information.
How do I find out more?
Please see the Repeat Prescribing Patient Leaflet for more information.
Who to contact if you need more support
If you feel like you might need support ordering your repeat prescription or you know someone who might need help, please contact the Patient Advice and Liaison Service(PALS):
Telephone: 0800 0525 270
Email: [email protected]